Symptom: Cisco Jabber MAC 11.9 Phone services fail over MRA. Once the Cisco Jabber client retrieves the phone config cnf.xml file, the SIPCC service does not start and fails after some time. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
Jabber is part of the VoIP applications at BCIT that offers Presence, Instant Messaging (IM), Voice and Video, Voicemail, Desktop sharing and Conferencing into a single product.
This quick guide will highlight the steps required to download and install Jabber version 11.9 on any Mac computer.
Requirements
Cisco Jabber For Mac 11.9 Full
You can install Cisco Jabber for Mac on the following operating systems:
- Apple OS X El Capitan 10.11 (or later)
- 2 Gig RAM
Jabber installation
If you are installing Jabber on a new computer (for the first time) go to Step 1. If you are upgrading Jabber, delete the Jabber app from your Mac first and then proceed to Step 2.
Feature Configuration for Cisco Jabber 12.9 16/Sep/2020; Parameters Reference Guide for Cisco Jabber 12.9 15/Sep/2020; Planning Guide for Cisco Jabber 12.9 19/Oct/2020; On-Premises Deployment for Cisco Jabber 12.9 24/Aug/2020; Team Messaging Mode Deployment for Cisco Jabber 12.9 25/Aug/2020; Webex Messenger Deployment for Cisco Jabber 12.9 25. At the prompt, enter your administrator account password for the Mac and click Install Software. When the software has finished installing, click Close. To launch Jabber, open your Applications folder and double-click Cisco Jabber.app icon. Enter your YorkID@york.cuny.edu and Continue. You may need to click Continue to several Verify.
- You will need to have the personal computer activated by completing the online “Jabber Activation” form on the ITS Self Service Portal first.
- Select Login and make a request (Use your BCIT ID and password)
- Navigate to the request form: Chat Video and Collaboration > Instant Messaging (Jabber) > Request Personal Device Enrollment
- Note: Every computer will require its own activation.
- Input your Computer Type and OS version prior to submitting the request.
- Once IT Services has activated your computer you will receive an email stating that your Service Request has been completed, you may now proceed to Step 2.
2. Next, you will need to download the new software.
- The package can be downloaded from the Loop. Go to the Jabber Software Download [LOOP] page and download CiscoJabberMac-Install-11.9.2.pkg to your computer.
- Double-click the saved PKG file to start the installation and go to Step 3 to continue the setup.
3. Click Continue on the initial screen.
4. Agree to the License Agreement (see picture below).
5. Click through the Destination Selection and Installation Type screens.
6. Click Install to begin the process.
When prompted for your password, enter your Mac OS name and password and click Install Software.7. When the installation completes, click Close.
8. Next, open your Applications folder and launch the Cisco Jabber app.
9. The first time you start Jabber, you will need to authenticate. In cases where you are upgrading an older version, you should not have to re-authenticate.
- First enter your BCIT ID (A0xxxxxxx@voip.bcit.ca) and click Continue.
- Ensure your BCIT ID number is in the Username box
- Type your BCIT ID password
- Checkmark “Automatic Sign-in”
- Click Sign In.
10. Jabber will open and you are ready to start.
Phone connection
The next step is to ensure you can connect to Phone services. This will allow you to control your VOIP phone (take and make calls) using Jabber. By default, Jabber should connect to Phone Services without changes. Keep in mind that you should be within reach of your Desk Phone before taking and receiving calls this way. Jabber merely acts as a Call Controller.
Jabber can also act as a Softphone where your computer’s microphone and speakers are used for audio. The implication is that you no longer have to be in the office to make calls.
To enable Jabber as a Softphone, first make sure you have activated your system as described in Step 1 and follow the instructions below:
- Click the bottom left phone icon
- Select Use my computer for calls
- If connected successfully, the icon will change to the computer. You are ready to use Jabber for calls from any location.
For additional information on installing the Jabber software, please contact the Technology Service Desk at 604-412-7444 – option 1.
How do I uninstall Cisco Jabber on a Mac?
How do I remove Cisco Jabber on a Mac?
To uninstall Cisco Jabber:
- In the Finder sidebar, click Applications.
- Drag the Cisco Jabber app from the Applications folder to the Trash (located at the end of the Dock).
- Then choose Finder > Empty the Trash.
Cisco Jabber For Mac 11.9 Pro
- If you will be reinstalling Cisco Jabber, restart your Mac before performing the Cisco Jabber Installation.
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